HELP CENTER
Frequently Asked Questions
Answers to the questions we hear most often.
Q. What are the withdrawal requirements for cashback?+
Withdrawal eligibility and minimum amounts may vary by membership type and service terms. Contact support for details.
Q. Why was my TetherMate registration rejected?+
Your application may be declined if the exchange UID is invalid or your referral eligibility cannot be verified. Please contact support.
Q. Why has my cashback not been credited yet?+
Cashback crediting times depend on each exchange’s settlement schedule and verification status.
Q. Why can’t I log in after signing up?+
Your application may still be under review, including UID verification. Please contact support for assistance.
Q. How can I estimate my cashback?+
Enter your trading details in the Cashback Calculator to get an estimate.
Q. How do I get started?+
Choose a partner exchange, register your account, sign up with TetherMate, and verify your UID as instructed.